FAQ

Q: What products does Dermisa offer?

A: Dermisa specializes in skin care treatment for women and men. Dermisa offers a variety of products to protect, treat, lighten and bring out the natural beauty of your complexion. Some of our lotions and moisturizers contain SPF-level sun block, while our healing products promote new cell growth with plant extracts and gentle, effective ingredients. Some of our most popular products include the Skin Fade Cream and our vegetable-based cleansing bars. All products are made in the USA or England.

 

Q: I have oily skin, but I’m sensitive to harsh drying agents found in some soaps. What does Dermisa offer for this problem?

A: Those with oily skin are just as likely to have sensitivities to chemicals and harsh ingredients in soap as those with normal to dry skin. We recommend our Sulfur Facial Bar for your condition. Unlike other soaps intended for oily skin, our Sulfur Facial Bar is made from a 100% vegetable base, not animal fat byproducts (tallow). Its lush lather contains glycerin and naturally occurring sulfur to deep clean pores, while Aloe Vera soothes and prevents irritation.

 

Q: Is it safe to use your skin lightening products while outdoors and using makeup as well?

A: As with any topical product, safety should always be a concern. Our Skin Fade Cream lightens naturally with safe FDA-approved ingredients. We recommend that when going outdoors you apply a sunblock product with a minimum SPF of 15 (try our Dermisa Skin Renewal and Protective Treatment with SPF 30). Our lightening products can also be used under makeup (apply lightening cream first to let it absorb into the skin then apply makeup products).

 

Q: Where can I find Dermisa products?

A: Dermisa products are a globally distributed product. In the USA they can be purchased in selected drug, mass merchandiser and supermarket chains. Utilize our store locator function on our website to find the closest store that sells Dermisa products. Feel free to also purchase products online through our shopping cart.

 

Q: What if I’m not happy with one of your products. What is your return policy?

A: For Dermisa, we promise a 100% satisfaction guarantee. If you do not see brighter, smoother and healthier looking skin within 60 days, return the unused products–even if the containers are empty–for a full refund of the purchase price (excluding the price of shipping and handling). If you purchased Dermisa products in a store, please contact that store directly to inquire about their return policy.

 

Q: How fragrant are your products?

A: Generally, our fragrances tend to be mild as we do not want them to clash with colognes or perfumes. We also aim to lower the possibility of allergic reactions brought about with high fragrance levels.

 

Q: Because some of your products contain natural ingredients, does that mean they have a shorter shelf life? What is the shelf life of your hand cream, for example?

A: While our products do contain natural ingredients, we are careful not to mislabel our products as 100% natural or of organic origin; we respect our consumers and will not mislead them. Many widely available brands have these claims, but they really are not as they say; this has lead the FDA into establishing future firm guidelines in this respect. Our products have a 3-year shelf life, including our Hand Cream.

 

Q: I know that Latin American women have been using Dermisa for years. But since I’m fair-skinned, will it work as effectively for me?

A: Yes, Dermisa works marvelously for all skin types, woman and man. In fact, our fastest growing market is Japan and other Asian countries and this is strong testament about the effectiveness of our products.

 

Q: Why do you refer to your cleansing products as “bars” and not soaps?

A: Soaps tend to be produced with less expensive animal fat byproducts that can dry the skin; many high-fragrance deodorant soaps have this type of formulation. On the contrary, our bars are vegetable-based and are milder and non-irritating to the skin.

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